Overview
All orders from 5DLA are shipped via SF Express, providing reliable, trackable delivery across Asia-Pacific.
We currently support shipping across key APAC markets. Policies may vary depending on delivery location.
Shipping Coverage (APAC)
We ship to the following countries and regions:
Hong Kong Special Administrative Region (SAR), China
Taiwan, China
Mainland China
Singapore
Malaysia
Thailand
Vietnam
Philippines
Indonesia
Australia
New Zealand
If your location is not listed, please contact us before placing your order.
Shipping Fees
Hong Kong Special Administrative Region (SAR), China
• Free shipping on orders above HK$1500
• Orders below HK$500 are charged based on SF Express standard rates
Outside Hong Kong Special Administrative Region (SAR), China
• Free shipping on orders above HK$1500
• Orders below HK$1,000 are charged based on SF Express international rates
Shipping fees are calculated based on destination, parcel weight, and size in accordance with SF Express pricing.
Delivery Time
• Estimated delivery time: 5–8 working days after dispatch
Delivery timelines may vary depending on destination, customs clearance, and local courier conditions.
Hong Kong Special Administrative Region (SAR), China
Exchange & Refund
For orders delivered within Hong Kong:
We support both exchange and refund.
Exchange (Hong Kong only)
• Exchanges are allowed for size-related issues
• Request must be made within 7 days of delivery
• Item must be unused, unwashed, and in original condition with tags
Process:
- Contact us with your order number and requested size
- We will confirm availability
- Return the item via SF Express (instructions will be provided)
- Replacement item will be shipped after inspection
Refund (Hong Kong)
• Refund requests must be submitted within 30 days of delivery
• Item must be in original condition
Process:
- Contact us with your order number
- Return the item via SF Express
- Refund will be processed after inspection
Shipping fees are non-refundable unless the item is defective.
International Orders (Outside Hong Kong Special Administrative Region (SAR), China)
For all orders shipped outside Hong Kong:
We do not support exchanges. Refund only.
Refund (International)
• Request must be made within 30 days of delivery
• Item must be unused and in original condition
Process:
- Contact us with your order details
- Return the item to our designated address
- Refund will be processed after inspection
Return shipping costs are borne by the customer.
Additional Notes
• Customers are responsible for any import duties or taxes imposed by local customs authorities
• Delivery timelines may be affected by customs clearance
• Incorrect shipping information may result in delays or additional charges
Contact
For shipping, exchange, or refund enquiries:
info@5dla.com
